Privacy Policy

Effective date: 27 October 2026

This policy explains how Armitage Electrical (QLD) Pty Ltd (ABN 53 642 041 638), trading as Armitage Electrical (“we”, “us”, “our”), collects, uses, stores and shares personal information when you contact us, use our website at armitageelectrical.com.au, or engage us for electrical work. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

  • Contact details: your name, phone number, email address and the address of the property where the work is needed.
  • Job details: what you need done, details about your property (for example its age, switchboard type or access), your preferred timing, and any photos, plans or files you send us.
  • Messages and calls: messages you send us by SMS, webchat, email or social media, and basic details of phone calls (such as date, time and duration).
  • Job and account records: quotes, invoices, payments, compliance certificates and notes about the work we carry out.
  • Job applications: if you apply for a job with us, your resume, licences and the details in your application.
  • Website data: information collected automatically when you visit our website, such as your IP address, browser and device type, pages visited and how you arrived at our site (see Cookies and website tools below).

We collect most of this information directly from you. Sometimes we receive it from a third party, such as a real estate agent, property manager, builder or strata manager who books work on your behalf.

How we use it

  • to respond to your enquiry, prepare quotes and book, carry out and follow up on work
  • to issue invoices, take payments and keep the records the law requires us to keep, including electrical safety and compliance records
  • to send appointment reminders, job updates and requests for feedback or reviews
  • to send occasional service reminders and offers (you can opt out at any time, see below)
  • to assess job applications
  • to run, secure and improve our website, and to measure how well our advertising works

Who we share it with

We don’t sell your personal information. We share it only as needed to provide our services, with:

  • our electricians, office staff and administrative support staff, including support staff based overseas
  • software providers we use to run the business: job management and quoting (Simpro), customer messaging (Podium), accounting (Xero), email and file storage (Microsoft 365), and our website host
  • providers of the AI tools described below
  • energy distributors (such as Energex), regulators or certifiers where the work requires a notification or connection request
  • the real estate agent, property manager, builder or strata manager who arranged the work, where relevant
  • advertising and analytics providers (Google and Meta), as described below
  • government authorities, where we are required or allowed to by law

How we use artificial intelligence (AI)

We use AI tools to respond to you faster and keep our admin accurate. In particular:

  • Messaging assistant: when you message us by SMS or webchat, an AI assistant in our messaging system (Podium) may reply, ask questions about your job and help arrange a time. Our team can see these conversations, and you can ask to speak to a person at any time.
  • Admin and quoting support: our staff use AI assistants (including Claude by Anthropic, and AI features built into Simpro and Microsoft 365) to help draft quotes and replies, summarise enquiries and messages, organise job photos and records, and prepare reports. A member of our team reviews quotes before they are sent to you.
  • No automated decisions about you: we don’t use AI to make decisions that significantly affect you, such as refusing a service or setting special terms, without a person reviewing them.

To do this, an AI tool may process the details of your enquiry, your contact details, job information and any photos you send. Some of these providers process data outside Australia, including in the United States. We use business accounts and choose settings that stop providers using your information to train their AI models wherever that option is available to us. If you would prefer we didn’t use AI tools on your enquiry, tell us and we’ll handle it manually.

Overseas storage and access

Some of the providers we use (including our software and AI providers) store data on servers outside Australia, including in the United States. Some of our administrative support staff are based overseas, including in Thailand, and may access customer records to help manage enquiries and bookings. We take reasonable steps to make sure these providers and staff protect your information.

Cookies and website tools

Our website uses cookies and similar tools:

  • Google Analytics and Google Tag Manager show us how visitors use the site.
  • Google Ads conversion tracking records when a visitor who came from one of our ads submits an enquiry or taps our phone number, so we can tell which ads lead to enquiries. It does not record the content of calls.
  • Meta Pixel measures the results of our Facebook and Instagram advertising and may be used to show our ads to people who have visited our site.
  • Cloudflare Turnstile and security tools on our forms and website check that a visitor is a person rather than a spam bot, and protect the site from attacks. These may process your IP address and browser information.

You can block or delete cookies in your browser settings, and manage ad personalisation through your Google and Meta account settings. Some parts of the website may not work properly without cookies.

Marketing and opting out

If we send you marketing messages, you can opt out at any time by replying STOP to an SMS, using the unsubscribe link in an email, or contacting us. We will still send messages about work you have booked with us.

How we keep it secure

We store information in secure, access-controlled business systems and only give staff and providers the access they need. No system is completely secure, but we take reasonable steps to protect your information from misuse, loss and unauthorised access. We keep information for as long as we need it for the work, warranties and our legal record-keeping obligations, then delete or de-identify it.

Accessing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond within a reasonable time, usually within 30 days.

Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version will always be on this page, with the date it took effect.

Contact us

Armitage Electrical (QLD) Pty Ltd
3/240 Leitchs Road, Brendale QLD 4500
Phone: 1800 230 400
Email: [email protected]